Position Title: Account Manager, LTC
Location: Michigan, Southern
Reports to: Regional Director
Date Posted: 07-07-2014Essential Function:
The primary role of an Account Manager (AM) is to manage their accounts in a way that results in the customer having high satisfaction with Seneca Medical while continuously growing the business, maximizing the gross margin in the account and keeping expenses associated with the account to a minimum. The AM will work closely with the Supply Chain personnel, clinicians and appropriate executives to thoroughly understand the needs of the account and then develop and implement a plan to fulfill the needs. The ultimate goal is to grow the business and the profit in the account while delivering solutions that assure long term commitment to Seneca Medical.Scope:
Responsibilities include managing the account to assure high service levels, accurate pricing, high levels of communication and appropriate solutions to meet the needs of the account. The individual will be responsible for managing the profitability of the account which includes managing the mix of products that the account purchases, managing the inventory associated with the account, managing the pricing, and expanding the penetration in the account. In addition, the individual will work collaboratively with support personnel at Seneca Medical to assure that service levels attain agreed upon levels, pricing errors are eliminated, invoice discrepancies are eliminated and customer satisfaction exceeds expectations. The AM will be responsible for cultivating relationships in Supply Chain, Clinical areas and the Executive Floor in order to fully understand the challenges, goals and needs of the account to more effectively provide a good plan for providing solutions to the account.Position responsibilities:
- Develop relationships and excellent lines of communication with all key members of supply chain in the account.
- Develop a clear understanding of the needs and expectations of the account.
Collaborate with support services of Seneca Medical to achieve levels of service that the company has committed to providing.
Resolve all issues associated with pricing, invoices or other administrative problems.
- Work on a continuous basis to manage inventory associated with the account to assure the elimination of nonperforming assets.
- Set appointments with appropriate personnel to present and sell HCS products in every account to improve the margin and lower costs for the account.
- Work hard to manage the mix away from inefficient vendors to more efficient/profitable vendors by coordinating and leading the introduction of preferred products and vendors to appropriate customer personnel.
- Develop a business plan for every account and incorporate it into QBR process.
- Work with Regional Director to present the QBRs in a way that is mutually beneficial.
- Build strong relationships with both potential customers and Vendors (manufacturers, GPOs and others) toward the goal of closing new business.
- Strong management of all aspects of the territory business including sales, mix, expense reduction, and pricing.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive list or statement of duties, responsibilities or requirements.Supervisory Responsibilities:
Direct Reports: N/A
Indirect Reports: N/A Minimum Requirements:
Preferred Education Level Requirements: Bachelor’s or above
Experience Required: At least 2 years of selling experience (or equivalent experience gained in customer-facing position with Seneca Medical)
PSS selling skills
Thorough understanding of the principles of the medical supply chain Resume submission:
Submit resume by 07-14-2014 to:
Deanna Reinhart, Director, LTC: firstname.lastname@example.org